If you have been charged twice for a single Tradecopia subscription, it usually comes down to one of two things, and the extra charge can be reviewed and put right once our team confirms it.
You might be experiencing this if:
You see two charges on your card for one subscription
You were billed on an older payment profile as well as your current account
You have more than one Tradecopia account and both were charged
You were charged on a second account after a free trial you meant to cancel
Two charges for one subscription
If you were charged twice for the same subscription, one of these two causes is almost always behind it.
What causes this
A second billing profile. If you already had a payment profile with us from before, a charge can sometimes go through on both that older profile and your current account.
A second account. If you have more than one Tradecopia account, for example one you opened to retry a free trial or a promo code, that second account can be billed on its own. This happens most often when a free trial on the second account converts before you cancel it.
How to fix it
Contact the Tradecopia support team and let them know you have been charged twice. Include the dates and amounts of both charges, and every email address you have used with us.
The team will review both charges against your accounts and payment records.
A charge that is confirmed to be a duplicate is refunded. The team will confirm the outcome with you, and where a second unused account is involved, they will close it so you are billed on one account only.
If this does not resolve the issue
If you are not sure which charge is the duplicate, or you cannot find one of the accounts, contact the Tradecopia support team with the details and they will trace it for you.
Avoiding a duplicate charge
The most common way people end up with two charges is by opening a second account, often to retry a promo code that would not apply. If a code or a trial is not working, contact the Tradecopia support team rather than opening a new account. Opening more than one account can also trigger a temporary block under our one-account-per-user policy.
Related articles
How Tradecopia subscriptions, billing, and refunds work — billing and refund policy reference
How to request a refund for your Tradecopia subscription — how the refund review and request process works
Promo code not applying at checkout — the promo-code issues that lead people to open a second account
How does the Tradecopia free trial work? — free trial terms and the one-account-per-user rule