This article covers Tradecopia's subscription pricing, free trial, promo codes and discounts, billing management, refund policy, and cancellation.

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Annual and quarterly subscriptions are billed upfront for the full term. Annual and quarterly subscriptions carry a strict no-refund policy. This is acknowledged before purchase is confirmed.

The Pro desktop plan includes a 7-day free trial for all new customers. No payment is required during the trial. After the trial ends, your subscription converts to your chosen billing plan automatically.

Affiliate codes cannot be combined with the TC code or any other code.

If a code is not applying, or the code field is not shown (for example you missed it at signup, your first payment failed, or you switched plans): contact the Tradecopia support team and we will apply it. Do not create a new account to access a discount, as this triggers a temporary account block. For the full explanation, see Promo code not applying at checkout.

If you previously held a Tradecopia subscription and are resubscribing, you may be eligible for a discount on your first month back. These discounts are not applied automatically at checkout. Contact the Tradecopia support team to request one.

If you want to commit to an annual or quarterly subscription, a discount of up to 30% may be available depending on your loyalty and usage history. This applies to both annual and quarterly plans. It is an application-based process, not an automatic offer:

⚠️ Annual and quarterly plans are activated only after your written acknowledgement is received. The no-refund policy applies in full to all annual and quarterly subscriptions.

Through the Tradecopia portal and the Stripe billing portal set up at subscription, you can:

For anything not covered by self-service, such as failed payments, billing disputes, or complex changes, contact the Tradecopia support team.

Charge timing: Charges appear on the billing cycle start date, typically within 1–2 business days of the cycle date depending on your payment provider. If you have not seen a charge yet, this is normal. Confirm your subscription status if you have any concerns.

Failed payments are almost always payment-method related. Check that your card details are current, your billing address matches, and your bank is not blocking the charge. If the problem persists, contact the Tradecopia support team. For step-by-step checks, see What to do when your subscription payment fails.

An invoice is emailed to you automatically through Stripe every time you are charged. Invoices are not currently available to download from your account.

To find a past invoice or receipt, check your email inbox, including your spam or junk folder, and search for Tradecopia or Stripe. If you still cannot find the invoice you need, contact the Tradecopia support team and we will send it to you.

Tradecopia operates a no-refund policy, and refunds are not guaranteed. The Pro desktop plan's 7-day free trial is there so you can evaluate the software before you commit.

If you run into a problem, contact the Tradecopia support team before requesting a refund or raising a dispute. Many issues are quick configuration fixes, and reaching out first gives your situation the fairest review.

Exceptions are reviewed case by case, usually for first-time subscribers with specific circumstances (for example, you forgot to cancel after the free trial and were charged once). Where a refund is granted, it is typically a one-time courtesy, and the amount returned may be reduced by a payment processing fee and a deduction for the time already used, at Tradecopia's discretion.

Annual and quarterly plan subscriptions are strictly non-refundable under any circumstances, as acknowledged before purchase.

Please contact the Tradecopia support team with the details rather than raising a dispute with Stripe or your bank. For full details on eligibility, costs, disputes, and how to submit, see How to request a refund for your Tradecopia subscription.

You can cancel your subscription at any time through the Tradecopia portal or the Stripe billing portal, no support contact needed. After cancelling, you retain access until the end of your current billing period.

If you would prefer to cancel through support, or if there is an issue that prompted your decision, contact the Tradecopia support team and we are happy to help.