If your Tradecopia subscription payment has failed, work through the following checks before contacting the Tradecopia support team.
You might be experiencing this if:
You received a notification that your subscription payment failed
Your card was declined on a billing date
Your subscription access has lapsed due to a failed payment
Check your payment method
Log in to your Tradecopia account at tradecopia.com or through your Stripe billing portal and confirm:
Your card details are current and not expired
Your billing address matches the address on file with your card
Sufficient funds are available to cover the subscription amount
Check with your bank
Some banks automatically block recurring charges or payments from international merchants. If your card details are correct but the payment is still failing, contact your bank to confirm they are not blocking the charge and ask them to authorise it if needed.
Update your card if needed
If your card has expired or your payment details have changed, update them in the billing portal before the next charge attempt.
If the issue persists
If the payment is still failing after working through the above, contact the Tradecopia support team. Share what you have already checked and we can investigate further from our end.
Note: Your subscription status may still show as active while Stripe retries the payment automatically. Confirm your subscription status in the billing portal if you are unsure whether your account is still active.
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