If your Tradecopia subscription payment has failed, work through the following checks before contacting the Tradecopia support team.
You might be experiencing this if:
You received a notification that your subscription payment failed
Your card was declined on a billing date
Your subscription access has lapsed due to a failed payment
You want to know which payment methods you can use, or whether you can pay another way
Which payment methods can I use
Tradecopia processes payments through Stripe. Use a debit or credit card to pay for your subscription. Card is the standard and recommended method.
If you genuinely cannot pay by card, contact the Tradecopia support team. In some cases the team can arrange an alternative payment method on a one-time basis.
Check your payment method
Log in to your Tradecopia account at the Tradecopia portal or through your Stripe billing portal and confirm:
Your card details are current and not expired
Your billing address matches the address on file with your card
Sufficient funds are available to cover the subscription amount
Check with your bank
Most payment failures are caused by the bank declining the charge, or by there not being enough available balance. In most cases the fix is on the bank's side, not ours. Work through these:
Make sure your account has enough balance to cover the full subscription amount before the charge is attempted.
Check whether the charge shows up in your bank account as an attempt that did not go through. If you can see it there, the payment reached your bank but was not authorized, which points to a bank-side block.
Contact your bank and tell them explicitly that you are making a subscription purchase with Tradecopia. Give them the details so they can authorize the transaction.
Update your card if needed
If your card has expired or your payment details have changed, update them in the billing portal before the next charge attempt.
If the issue persists
If you have checked your card and your bank and the payment still fails, contact the Tradecopia support team. With your authorization, the team can attempt to process the payment from our end, which often succeeds. Share what you have already checked so we can help faster.
Note: Your subscription status may still show as active while Stripe retries the payment automatically. Confirm your subscription status in the billing portal if you are unsure whether your account is still active.
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How Tradecopia subscriptions, billing, and refunds work — billing portal access and self-service options